Account Manager – SMB Location: Barcelona (Hybrid) Type: Full-time We're hiring—and we're doing it the Frekuent way. In a world where technology moves fast, we move with purpose. If you're ready to make your next big move and create something meaningful, you're in the right place. Being part of our dream team isn't just about a job, it's about enjoying the frekuency. If you're ready to be part of this journey and grow together, join us and make a real impact. Get to know us Frekuent is a fast-growing company redefining the payment experience, helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless, contactless and effortless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back for seconds. Want to know more? Check us out at www.frekuent.com. About the role We’re looking for an Account Manager for our SMB segment, focused on building long-term relationships and growing revenue inside our existing customer base. Your mission is to develop, retain and expand accounts — while staying close to operations and day-to-day needs. You’ll be the main point of contact for a portfolio of mid-sized clients across sectors such as vending, laundromats, EV charging, gas stations and unattended retail. What you’ll do Account management & relationships Manage a portfolio of SMB clients, becoming their trusted partner Ensure adoption, satisfaction and retention Coordinate with Support, Product and Tech to resolve issues Lead onboarding, training and activation of new locations/devices Track account health, churn risk and upsell opportunities Growth & expansion Identify expansion/upsell opportunities Work pipeline of upgrades, new installations and additional services Build proposals and negotiate renewals Market intelligence Act as “eyes on the market” Share insights with Product, Marketing and Leadership Spot trends, new opportunities and gaps where we can improve What we’re looking for 3–5 years experience in SaaS Account Management, Customer Success or Sales Strong commercial mindset — comfortable upselling and negotiating Organized, structured and hands-on with day-to-day operations Excellent communication and relationship-building skills Comfortable working cross-functionally with Product, Ops and Tech Languages: Spanish and English (mandatory), Italian or Portuguese is a strong plus Availability to travel Nice to have Experience in payments, fintech or unattended retail Experience working with CRMs (HubSpot, Salesforce or similar) Background in fast-growing environments What’s in it for you A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2. ⏰ Flexible schedule – because we trust you to own your time and your outcomes. Meal vouchers – Enjoy a monthly support of meal vouchers to make your workdays tastier. Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape. Learning & development – English classes and role-specific training, because your growth is part of our journey. 23 days of paid time off – plus local holidays, because great ideas need space to rest. A dynamic, fast-growing environment – where each day is unique and every idea counts. A collaborative mindset – surrounded by people who genuinely enjoy building together. Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds. Why you'll love it here At Frekuent, we believe our success is built on our people. We’re a team of non-conformists, committed and solution-driven individuals, who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development, we value creativity, ownership, and collaboration — all driven by a strong culture that fuels our growth. Being authentic isn’t just a value, it’s our belief that embracing who we are and appreciating diverse backgrounds, experiences and opinions is what truly enriches us. If you're ready to jump into an exciting environment and make a real difference, this is the place for you. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Frekuent's Privacy Policy.