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Business Analyst / Project Manager (Pharmaceutical sector), Vigo
Location: Vigo, Spain
Job Category: Other
EU work permit required: Yes
Job Reference:
2685096004499275776324623
Job Views:
2
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, improve reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analyst roles in the IT sector.
* Knowledge of service operations processes, global and customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools like JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & Certifications from our main partners.
* Home office options.
* Flexible benefits such as public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About Us:
We are a global digital company focused on accelerating business experiences through technology and data, offering 360 solutions for business transformation in various fields including retail, life sciences, manufacturing, education, non-profit, and NGOs. As a top Salesforce partner in Europe, our team of over 530 professionals from 24 nationalities is dedicated to innovation, knowledge, and collaboration, driven by our core values of talent, flexibility, commitment, and innovation. We prioritize team well-being and foster a supportive, collaborative culture.
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