Data Center Operations Manager (Night Shift)
Job ID: 3055266 | Amazon Data Services, Inc.
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‐call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‐level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
Logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
THIS IS A NIGHT SHIFT role with overnight working hours from approximately 8 pm to 5 am.
Key job responsibilities
Prioritize and assign trouble tickets to data center technicians and operators.
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
Develop career paths for employees and update them in internal tools.
Recruit and train data technicians to ensure appropriate staffing levels.
Ensure effective and efficient management of day‐to‐day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
Fast‐learn or act as the subject‐matter expert across all aspects of data center operations.
Ensure all operational KPIs and metrics are being measured and met.
Inspire and guide improvement in team process, technology innovation and automation.
Manage large‐scale events (outages) and act as the call leader.
Manage and improve the work‐flows and throughput for data center operations.
Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
Maintain the on‐call schedule coordinating absence and vacations.
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work‐life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee‐led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‐sharing, mentorship and other career‐advancing resources here to help you develop into a better‐rounded professional.
Basic Qualifications
A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
2+ years of experience managing people in a technical environment.
2+ years of experience with Networking, or Computer hardware.
Preferred Qualifications
In‐depth knowledge of Linux systems administration, Networking and cabling best practices.
In‐depth hardware architectures knowledge and troubleshooting experience.
Experience with system management tools and client/server environments.
Technical writing experience and prior project management experience.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,700 /year in our lowest geographic market up to $158,000 /year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‐related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‐on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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