Overview
As an Inside Sales Account Manager for the Middle East and North Africa (MENA) region, you will play a crucial role in driving business growth by managing and expanding customer relationships. You will be responsible for retaining existing customers, generating sales opportunities, building strong relationships with key clients, and providing tailored Solera solutions to meet their needs. Working closely with Local Business Development Managers in Middle East and North Africa and cross-functional teams, including marketing, customer support and implementation, you will ensure a seamless sales process and exceptional customer experience.
A successful candidate will have strong communication and negotiation skills, a proactive sales mindset, and the ability to understand market trends within the MENA region. You should be comfortable working in a fast-paced environment, managing multiple accounts, and achieving sales targets. This role is essential to the company\'s success as it helps expand market reach, strengthen customer loyalty, and contribute to overall revenue growth.
What You\'ll Do
* Meet or exceed sales targets for the MENA region by actively prospecting, identifying new business opportunities, and expanding relationships with existing clients.
* Utilize CRM software (e.g., Salesforce) to track leads, manage accounts, forecast sales, and maintain accurate customer records.
* Collaborate closely with Local BDM and cross-functional teams —including Marketing, Product, Implementation and customer support— to align on strategies, coordinate campaigns, and ensure a seamless client experience.
* Develop and deliver tailored product demonstrations and proposals via phone, email, or video conferencing (e.g., Zoom, Microsoft Teams) to address specific client needs.
* Build and maintain strong client relationships by conducting regular follow-ups, providing timely support, and addressing inquiries or concerns.
* Negotiate contracts and pricing to secure profitable agreements while maintaining a high level of customer satisfaction.
* Monitor market trends and competitor activities to identify new opportunities and provide feedback to internal teams on potential product or service enhancements.
* Generate and present regular sales reports on pipeline status, revenue forecasts, and market insights to management and relevant stakeholders.
* Coordinate with Finance and Operations to ensure smooth onboarding, accurate billing, and timely fulfillment of orders for MENA clients.
What You\'ll Bring
Qualifications & Requirements for Inside Sales Account Manager – MENA Region
Education & Experience:
* Certification in Business, Marketing, Communications, or Customer Support or a related field
* Minimum 2-5 years of experience in inside sales, account management, or a related field
* Experience in B2B sales and working with CRM systems (Salesforce preferred)
Skills & Competencies:
* Strong negotiation and persuasion skills
* Excellent verbal and written communication skills in Standard Arabic and various local dialects from North Africa and the Middle East, English and French.
* Ability to build and maintain customer relationships
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools
* Strong problem-solving and critical-thinking abilities
* Ability to multi-task and prioritize in a fast-paced environment
Personal Attributes:
* Goal-oriented with a proven track record of meeting/exceeding sales targets
* Self-motivated and proactive in driving sales and business growth
* Strong team player with the ability to work collaboratively
* Adaptable to changing sales strategies and market conditions
Physical & Work Environment Requirements:
* Ability to work on-site or remotely as per company policy
* Comfortable working in a high-energy, target-driven environment
* Ability to sit for extended periods while using a computer and phone
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