**Principle Duties/Responsibilities**:
- Document customer interactions in support tickets
- Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed
- Comply to company processes, including complaint handling
- Work closely with field and repair center teams
- Provide customer feedback to internal departments such as marketing, product support, and sales
- Develop technical resources for customers
- Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing
**Qualifications**:
**Minimum Requirements**:
- Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
- Master's degree or PhD in Biochemistry, Molecular Biology, or related field preferred but not required
- 4 + years lab and/or instrumentation service experience preferred
- Experience with imaging, automation, or liquid handling systems desired
- Previous customer-facing experience preferred
- Previous CRM experience preferred
- French language required
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
**Option to Work Remote**: Yes
**Travel Required**: 10% of the Time
**Schedule**: Schedule:Full time
**Shift**: Day
**Duration**: No End Date
**Job Function**: Services & Support