Overview
Customer Service and Technical Support Advisor with Spanish
Responsibilities
* Provide 360º support to all brands in presales and aftersales scenarios, including physical stores and e-commerce.
* Offer basic technical troubleshooting and backoffice tasks as part of customer support.
* Act as an ambassador of the brands in the coffee and culinary world according to client reputation and status.
Requirements
* Spoken and written communication in Catalan and Spanish
* B2 level of English
* Listening and understanding capacity
* Empathy (Understanding others)
* Customer focus
* Problem solving and technical learning
* Integrity and trust
Desirable Experience
* Digital (User level) / e-commerce user
* Cross-Selling / Up-Selling
* Social Media user
* Previous experience in services in-store attending consumers on these product categories (a plus)
Desirable Skills
* Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
* Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
* Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
* Emotional Intelligence: Understanding and managing emotions to foster positive relationships
* Open-mindedness: Considering diverse perspectives and ideas
* Critical Thinking: Evaluating information to make informed decisions
* Solution Orientation: Focusing on practical and effective solutions
* Entrepreneurship: Innovative, creative, proactive problem-solving
Benefits
* 38.5 hours/week, rotating shift, from Monday to Saturday
* Permanent contract
* Salary: 16,363 € gross/year
* Referral Program: Bring a Friend and receive a referral fee (up to 2,000 € depending on language/project)
* Individual career plans with potential to grow within the company
* Excellent work environment and team-building activities in a dynamic and international environment
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We embrace diversity and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Customer Service
Industries
* IT Services and IT Consulting
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