* Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
* Partner with our Pooled Customer Success team, who are responsible for driving strategic and commercial value to the customer.
* Guide customers through implementation, onboarding, and adoption by leveraging scalable methods such as video demos, webinars, how-to guides, etc.
* Drive healthy adoption, net retention, and reduce churn.
* Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
* Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.
* Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
* Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
* Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.
* Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.
* Surface opportunities for expansion or cross-sell based on technical usage signals.
* Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.
* Solar or Engineering backgrounds required.
* Hands-on technical experience with CAD/engineering or solar industry software required.
* Fluency in additional languages beyond English preferred (German, Spanish, Italian).
* Startup / Scale-up experience preferred.
* Experience creating and delivering scalable enablement assets (webinars, video demos, how-to guides, knowledge base articles).
* Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
* Strong communication skills to effectively collaborate with internal and external teams.
* Experience in managing customer accounts, handling escalations, and resolving issues.
* Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
* Excellent time management, project management, and interpersonal skills to collaborate effectively with internal and external stakeholders.
* Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
* Experience managing complex technical projects and translating concepts into actionable customer guidance.
* Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
* Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.
Get Ready To Enjoy
* Flex benefit package, customizing perks to match your unique style.
* Enjoy unlimited remote work.
* Flexible working hours, harmonizing your personal and professional life.
* Half-day Summer Fridays.
* Full training and onboarding program for a seamless start.
* Exclusive work only with international markets.
* Considerable & steadily increasing salary, recognizing and rewarding your dedication.
* Frequent in-office and after-hours activities with team members.
* Participation in international training programs.
* Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
* Additional paid vacation days, including birthdays, volunteering, and other occasions.
Salary Range: Base starting from 40,000 to 63,000 Euros/year gross, plus variable commission.
Salary range is based on years of experience, industry experience, and relevant skill set.
Immigration-related employment benefits, such as visa sponsorship, are not available for this position.