Training Administration Supervisor – Team Leader (M/F)
Location: Barcelona (Spain)
Vertex Professional Services (VPS) is one of the world's largest training and development solutions providers. In 146 countries and 34 languages, VPS has helped integral organizations transform the way they provide learning across their enterprise.
With a global footprint and scale, it enables VPS to design, develop and deliver performance-driven training solutions that align with an organization's unique business challenges, objectives and culture to improve business performance. Our EMEA headquarter is located in Rüsselsheim, Germany.
We are looking for a Training Administration Supervisor with native level of French and advanced level of English in our office in Barcelona (Spain).
The primary objective of the role is to manage a team and distribute work to ensure Service Center Agents and Training Administrator deliver training consultancy according to agreed procedures and processes. Provide customer services by handling requests through email communication, act as the first point of contact to escalate queries, respect agreed KPIs for project delivery, manage learning objects and metadata in the LMS, manage the assets storage platform, and support users with license requests on different platforms.
Responsibilities:
Operational Management and Workload Distribution
- Distribute daily workload and set task priorities.
- Act as backup for team members when needed.
- Coordinate activities with the team to ensure best practices are implemented.
Communication and Incident Management
- Cascade relevant information to all stakeholders.
- Monitor incident management and ensure proper resolution.
Quality and KPI Monitoring
- Monitor and report on work quality based on established metrics.
- Ensure compliance with defined KPIs.
Documentation and Reporting
- Support management in the creation of documentation.
- Report performance results and issues to leadership.
Team Leadership and Development
- Supervise and coach the team using HR tools and processes.
- Support team skill development, including participation in the P&D; process.
- Actively assist in resolving complex queries.
- Oversee onboarding processes for new team members, ensuring smooth integration and initial training.
Knowledge Management
- Ensure knowledge retention within the team.
Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and to meet the changing needs of the organisation.
Core Competencies:
- Bachelor’s Degree or equivalent is desirable. In the absence of formal qualifications, relevant experience and/or demonstrable skills will be considered.
- 2 years + Team Leadership Experience
- Effective communication.
- Customer focus.
- Time management and priority management.
- Quality orientation.
- Problem-solving skills.
- High attention to detail.
- Adaptability to change.
What we offer:
- International, experienced and dynamic teams
- Flexibility and work-life balance (hybrid work)
- Multicultural environment
- Competitive salary package