Job Type: Full-time
We are seeking individuals with various industry backgrounds to work as a Service Support Specialist. No prior automotive industry experience is required.
Related Fields:
* Airline
* Hotel
* Retail
* Mortgage Lending
* Hospitality
* Customer Service
* Guest Service
Our guests expect luxury, value, and world-class service. As a Service Support Specialist, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.
What Winning Looks Like:
1. Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness, optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
2. Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner.
3. Scheduling service reservations.
4. Identifying guests' needs, clarifying information, and offering assistance and support.
5. Responding to guest inquiries via chat.
Skills Needed to Win:
1. At least 18 years of age.
2. Ability to effectively manage time to meet and exceed targets.
3. A strong desire to succeed.
4. Focus on providing customers an outstanding experience in every interaction.
5. Enjoy working in a fast-paced environment with a high volume of phone calls, chats, and email inquiries.
6. Ability to multi-task and prioritize tasks efficiently.
7. Organizational skills and attention to detail.
8. Able to develop and maintain knowledge required to assist guests.
9. Ability to de-escalate guest interactions and resolve issues professionally.
10. A team player who upholds company standards of professionalism and integrity.
11. Strong communication skills and ability to communicate effectively with guests and colleagues.
About Us:
1. We were founded in 2014 by Jeff Swickard.
2. Swickard is a leader in the automotive industry, partnering with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover.
3. We have over 2,000 employees across 28 dealerships in 5 states.
4. We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News.
5. We believe in empowering our employees to delight our customers through an entrepreneurial and creative culture.
Benefits of Working at Swickard:
1. Ongoing training and support for personal and professional growth.
2. Equal opportunities for all, regardless of background or characteristics.
3. We offer a competitive benefits package including insurance, retirement plans, and paid time off.
We aim to be #1 in sales and service while redefining the car buying experience and delivering personalized service to our guests. If you are an out-of-the-box thinker, we want to hear from you.