Overview APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network, serving Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers, and coordinating with local port authorities, customs, and government bodies across our network of transhipment, import and export gateway terminals. In support of the broader Maersk strategy, we are transforming from a portfolio of independently operated terminals into a safer, better, bigger global terminals operator.
We Offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and a high-paced environment. You will focus on creating valuable relationships with current and new customers and work with highly professional teams where you will be valued, recognized, and well rewarded.
We are looking for a dynamic and experienced IT/OT Support Engineer responsible for monitoring Terminal IT health checks related to IT infrastructure, including Network, Storage & Compute, and Service Request & Incident Management (L1 & L2).
This role requires full-time presence at the workplace and is
100% onsite .
Principal Accountabilities
End-user support
services, including Office applications, desktops, laptops, printers, and mobile phones.
Provide support, conduct maintenance,
resolve incidents, and
implement changes
for local IT infrastructure services and assets, including datacenter racks, cabling, network and server equipment.
Provide support, conduct maintenance,
resolve incidents, and
implement changes
for local IT/OT infrastructure services and assets, including CCTV/Radio/OCR equipment, biometric readers, radio equipment and Vehicle Mounted Terminals.
Support the regional IT service delivery team
when they require hands-on onsite IT/OT support for incident and change management.
Install and replace
end-user and IT/OT infrastructure hardware devices.
Resolve incidents
within agreed service levels.
Provide
technical expertise for IT projects, including system upgrades, migrations, and deployments.
Perform
routine maintenance
tasks.
Contribute to and maintain the
IT support knowledge base
with detailed troubleshooting guides and solutions.
Conduct and assist with
Root Cause Analysis (RCA)
and problem solving.
Data Center
Support and maintain the datacenter, server and storage environment.
Implement and execute remote datacenter
monitoring .
Resolve datacenter, server and storage
incidents within agreed SLAs .
Ensure
optimum health and operation
of datacenter and storage systems and environment.
Ensure
full compliance to cyber security
configurations and standards.
Critical Qualifications / Skills / Experience
IT Engineering / Telecommunications education.
Knowledge in VMware.
Network and communication knowledge (Cisco certification is a plus).
ITIL knowledge/certificate.
Good verbal and written communication skills in English.
Learning & Career Opportunities In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
Secure network infrastructure based on SD-WAN definition
Data Center infrastructure
Work with regional (AFR & EUR) and global teams across the globe
Relevant next career steps might be:
Project Management
Service Management
Business Analyst
L3 Support
Regional Global Support
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com
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