.In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet.This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career! Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth,and "Best Company Culture," year after year.We're on the lookout for a French-speaking Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.At Concentrix + Webhelp, there's real career and personal growth potential.In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this role As a Technical Support Advisor on our team, you will.In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email - Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions - Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems - Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered - Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position Concentrix + Webhelp is a great match if you.Have a proficient or bilingual level of French and advanced level of English - Have a completed ICT training - Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.) - Have a good understanding of the MS Office environment is essential - Are service orientated, accurate, analytical, communicative and have a good telephone etiquette It will be a plus if you have.A strong technical affinity, experience in technical field - Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment If you feel you don't check every box, we encourage you to apply anyway #J-18808-Ljbffr