Business Analyst / Project Manager Opportunity
We are seeking a skilled Business Analyst/Project Manager to collaborate with a top global pharmaceutical company.
Key Responsibilities:
* Manage project scope, timelines, and communications as the project manager.
* Work with service owners, product owners, and the delivery unit as a business analyst to identify requirements and ensure project objectives are met.
* Oversee operational tasks for Service Ops Platforms.
* Support day-to-day operations of Service Ops Platforms.
* Assist with onboarding and training process for Production Partners.
Required Experience:
* Proven experience in Project Management and Business Analyst roles within the IT sector.
* Familiarity with service operations processes, including global customer-centric scenarios, process mapping, and requirements gathering.
* Proficiency with service operation tools, specifically JIRA and Service Now.
* Excellent Excel skills.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving abilities.
What We Offer:
* Permanent contract.
* Flexible schedule, allowing for balance between work and personal life.
* Opportunities for professional growth through trainings and certifications.
* Remote work options.
* Comprehensive benefits package, including health insurance.
* A commitment to social responsibility and community involvement.
About Us:
Omega CRM, a Merkle Company, is a global digital agency specializing in accelerating the Business Experience (BX) of our clients. We offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.