Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. The company is seeking a Technical Lead.Main Tasks:
Support sales and functional teams in assigned accounts with technical knowledge:
solution design, estimation, and assumptions.Assist the Project Manager / Delivery Manager in technical leadership, offering comprehensive platform knowledge and identifying optimal solutions to meet project requirements.Detect and notify risks related to project/client profitability.Ensure project progress aligns with scope, schedule, and costs, alerting to deviations.Achieve the technical objectives of projects.Maintain compliance with Omega's software quality standards.Supervise effort estimations during testing phases.Collaborate on project demos for clients.Ensure delivery of technical documentation.Participate in technical team development and training, advising on skill improvement.Identify technical Up & Cross Selling opportunities.Suggest methodological improvements for the technical team.Contribute to Omega's community of practice through thought leadership, training, and mentoring.Required Experience:
At least 3 years in full lifecycle Salesforce.Com implementations.Experience as a Salesforce.Com developer.Knowledge of modules:
Sales Cloud, Service Cloud, Marketing Cloud.Experience with agile methodologies.Proficiency in English.What We Offer:
Permanent contract.Flexible schedule for work-life balance.Certifications plan to enhance skills with official certifications.Home office support.Flexible compensation options.Health insurance.Omega in action:
our commitment to society.Opportunities for professional growth.About Us:
Omega CRM, a Merkle company, specializes in accelerating business experiences through customer-centric solutions, technology, and data, enhanced by AI. Part of the dentsu group, we are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications. We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in customer service, eCommerce, marketing, and analytics. Our client satisfaction rating is 4.9/5, and we've received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through our people, guided by our values:
#Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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