Nextlane
We don’t just develop software solutions – we create the future of the automotive industry. Nextlane combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
Overview
As an Application Support Consultant you’ll be the trusted expert who helps our clients get the most out of our products. You’ll investigate across applications, databases, and systems to uncover root causes, drive solutions, provide updates, document solutions, and lead calls with customers to walk them through resolutions. You’ll make sure they feel supported and informed every step of the way.
Responsibilities
* Take ownership of support tickets for Nextlane products, applying best practices and product protocols to deliver effective solutions.
* Ensure customers receive timely support by meeting service-level agreements and keeping cases on track.
* Manage your backlog efficiently, balancing priorities while maintaining high service quality.
* Drive results by meeting key performance standards in productivity, quality, and resolution rates.
* Keep customers informed at every stage, from progress updates to final resolution, building trust and confidence in the process.
* Identify, categorize, and report software bugs to development teams, helping to drive continuous product improvement.
* Share knowledge and best practices with teammates, working closely with trainers and support leaders to strengthen the overall service structure.
Qualifications
* Fluency in Spanish, along with strong written and spoken skills in English.
* Solid understanding of software applications, troubleshooting systems, and general knowledge on this technical toolkit.
* Core Web Development (LAMP: Linux, Apache, MySQL, PHP) with frontend interaction via HTML / CSS / JS.
* Proficiency in PHP, HTML, CSS, JavaScript, and MySQL.
* Backend Architecture & Logic: strong code structure and architecture.
* Integration & Data Handling: APIs (Postman / SoapUI), JSON / XML.
* Strong backend fundamentals with PHP and MySQL.
* Comfortable using API testing tools (Postman, SoapUI) and familiar with MVC frameworks and OOP.
* Basic frontend understanding (HTML / CSS / JavaScript) to assist with full-stack troubleshooting.
Benefits
* Remote Work: Up to 3 days a week.
* Summer schedule on Fridays: Start early weekends.
* Private Medical Insurance: Adeslas.
* Support for people with disabilities.
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