As an Account Manager for the Spanish or Italian market, you will be responsible for managing a portfolio of existing clients. You will oversee the entire customer lifecycle, including contract renewals, strategic account management, identifying upsell/cross-sell opportunities, and supporting the implementation of their ESG reputation programs. Your main goal: ensure customer satisfaction, loyalty, and growth. Reporting to a Team Lead and working closely with the Country Manager, your responsibilities will include: Account Management & Renewals Manage a portfolio of existing clients in the Spanish or Italian market Serve as their main day-to-day point of contact Prepare and lead the contract renewal process Identify upsell and cross-sell opportunities (additional products, support services, training…) Technical and Functional Support on ESG Surveys Onboard clients to our back-office platform Present the features and functionalities available to them Support clients in setting up their surveys and throughout the project lifecycle Close the survey process and manage the final accreditation Cross-functional Involvement Participate in and take ownership of cross-functional projects aimed at improving the customer experience and platform usage