About The RolReporting to the General Manager, the Director of Food & Beverage provides strategic leadership and overall direction for all food and beverage operations, including restaurants, bars, in-room dining, events and minibar. This role is a key member of the hotel leadership team and is responsible for driving guest satisfaction, revenue growth, operational excellence, cost control and the development of a high-performing Food & Beverage team, in alignment with Sarena de Muro resort Destination by Hyatt.
What you will do
1. Lead and oversee all day-to-day Food & Beverage operations, ensuring consistent delivery of luxury service and exceptional product quality in every outlet and service area
2. Work closely with the Executive Chef and outlet leaders on menu engineering, product selection, concept development and innovation to drive revenue and enhance the guest experience
3. Develop and manage annual budgets, forecasts and business plans while closely monitoring financial performance and implementing effective cost control and labor optimization strategies
4. Oversee events operations to deliver seamless, high-quality events that meet both client expectations and profitability goals
5. Ensure full compliance with all health, safety and hygiene regulations, HACCP standards, and internal brand and audit requirements
6. Recruit, train, mentor and retain a high-performing Food & Beverage management team and line employees, fostering a positive, inclusive and motivating work environment
7. Conduct regular performance reviews, set clear objectives, provide ongoing coaching and feedback and develop succession plans within the division
8. Champion the Hyatt service culture by maintaining high visibility in the operation and leading by example both with guests and employees
9. Maintain strong relationships with internal departments and external suppliers to ensure smooth operations and continuous improvement
10. Identify opportunities for innovation, revenue enhancement and guest engagement across all Food & Beverage areas
11. Respond to guest feedback and ensure that all comments, concerns and opportunities are followed up in a timely and professional manner
Perform additional responsibilities as assigned by the General Manager
12. ·Extensive Food & Beverage leadership experience in luxury hotels or resorts, with proven success overseeing multiple outlets and banqueting operations
13. ·Strong business and financial acumen, including experience with budgeting, forecasting, revenue management and cost control
14. ·Exceptional leadership, communication and interpersonal skills, with the ability to inspire, motivate and develop high-performing teams
15. ·A hands-on, guest-focused approach and the ability to work effectively in a multicultural environment
16. ·Creative mindset with a passion for delivering outstanding culinary and beverage experiences
17. ·Fluent in English and Spanish
18. ·Valid work permit/visa preferred but not mandatory
Our ideal Director of Food & Beverage candidate will have a true passion for excellence in service and product, a strong desire to develop people, and the ability to bring creativity, energy and a personal touch to every Food & Beverage experience. You should have at least five to five years of experience in a variety of Food & Beverage management roles, with previous hotel opening experience considered a strong advantage.