Job Title: Desktop Support SpecialistWe are seeking a skilled and motivated professional to join our team in Llanera, Spain.
The successful candidate will provide technical support ensuring smooth operations of end-user devices, applications, and IT infrastructure.About the RoleThe Desktop Support Engineer will be responsible for troubleshooting hardware and software issues, supporting Windows and macOS environments, and delivering excellent customer service to internal users.Key Responsibilities- Provide 1st and 2nd line desktop support for onsite and remote users.- Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.- Support Windows, macOS, Microsoft 365, and collaboration tools.- Maintain and troubleshoot user accounts, permissions, and access in Active Directory / Entra ID.- Assist with mobile device management (MDM) for iOS and Android devices.- Manage incidents, service requests, and escalations through ITSM tools (e.G., ServiceNow).- Collaborate with infrastructure and network teams for issue resolution.- Perform routine system checks, software patching, and updates.- Document technical procedures, knowledge base articles, and support guidelines.Required Skills & Experience- Proven experience as a Desktop Support Engineer or similar role.- Strong knowledge of Windows 10/11, macOS, and Microsoft 365 suite.- Experience with Active Directory, Exchange/Outlook, and basic networking.- Familiarity with MDM solutions (e.G., Intune, Jamf) is an advantage.- Good troubleshooting and problem-solving skills.- Strong customer service orientation with excellent communication skills (Spanish and English).- Ability to work independently and as part of a team in a fast-paced environment.Preferred Qualifications- IT certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.- Previous experience in a multinational corporate environment.What We Offer- Competitive salary package.- Opportunity to work in a dynamic, international environment.- Professional growth and training opportunities.- Collaborative and supportive team culture.
Required Skill Profession
It