PstrongWHO WE ARE /strong /ppbr/ppKonecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. /ppFocusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. /ppHeadquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. /ppbr/ppstrongMISSION OF THE ROLE /strong /ppbr/ppWe are seeking a dynamic and technically astute strongCX Consultant /strong to join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions. /ppbr/ppWhile your primary focus will be designing and demonstrating complex architectures based on Genesys, we value versatility; experience with other market leaders like Five9 and Amazon Connect is highly desirable. /ppbr/ppbr/ppstrongRESPONSIBILITIES /strong /ppbr/pullistrongDiscovery Strategy /strong: Partner with Account Executives to conduct deep-dive discovery sessions, identifying customer pain points and business requirements to propose the optimal CCaaS strategy. /lilistrongSolution Design /strong: Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting). /lilistrongDemonstrations: /strong Deliver compelling, customized product demonstrations that showcase the value of the solution to C-level executives and technical stakeholders. /lilistrongRFP/RFI Management: /strong Lead the technical response for Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring accuracy and competitive positioning. /lilistrongMarket Versatility: /strongLeverage knowledge of the broader CCaaS landscape (specifically Five9 and Amazon Connect) to perform competitive analysis and migration strategies. /lilistrongHandover: /strong Ensure a smooth transition from the sales cycle to the professional services/implementation team by providing detailed architectural documentation. /lilistrongClose the Loop /strong: Drive the evolution of our Service Portfolio by feeding market insights and technical learnings back to the team, effectively closing the feedback loop between Sales and Delivery /li /ulpbr/ppstrongREQUIREMENTS /strong /ppbr/ppstrongRequired Qualifications /strong /pulliExperience: strong3+ years of experience /strongin a Pre-Sales, Solution Consulting, or Technical Sales role specifically within the Contact Center industry. /liliGenesys Expertise: Deep strongtechnical understanding /strongand configuration knowledge of Genesys (Genesys Cloud CX certification is a strong plus). /liliLanguage Skills: strongBilingual proficiency (C1/C2 or Native) in English and Spanish /strongis mandatory. You must be comfortable presenting technical concepts in both languages. /liliCommunication: Exceptional strongpresentation skills /strongwith the ability to simplify complex technical concepts for a business audience. /lilistrongCX/CRM systems: /strongexperience with integration of CX/CRM systems /li /ulpbr/ppstrongPreferred Qualifications /strong /pullistrongMulti-Platform Knowledge: /strongHands-on experience or pre-sales familiarity with Five9 and/or Amazon Connect. /lilistrongTechnical Stack: /strongFamiliarity with WebRTC, SIP, API integrations (REST), and Cloud platforms (AWS, Azure). /liliCX Technologies: Experience with strongconversational AI /strong(Google CCAI, Lex), WFM tools, and CRM integrations (Salesforce, Zendesk, Microsoft Dynamics). /li /ul