Overview
Our client is a world leading provider of market infrastructure — connecting clients to superior liquidity and data solutions across the global financial landscape.
Role Overview
The ideal candidate is a resilient team player who is goal-orientated and fully committed, willing to explain, demonstrate and expand on their own ideas. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users. The role is responsible for providing quality support services to various groups within a fast-paced financial company. The purpose is to deliver an excellent level of service to the internal End User population including front office Brokers and back office employees.
Role Responsibilities
* Promote and embed a culture of Continual Service Improvement; develop a pipeline of future service improvements using repeatable and proven solutions through end-user feedback, technology teams and process change.
* Provide L2 Communication support including troubleshooting for Dealer board Turret.
* Respond to calls and manage issues until resolution, taking ownership of User issues.
* Assist in desk moves and setup, and other tasks including Comms room and some facilities management.
* Provide support or scheduling time to assist trouble issues for remote users accessing Company networks via VPN/AWS/Citrix.
* Knowledge and troubleshooting skills in Microsoft Windows OS, Microsoft 365, MS Teams, Market Data applications, Mobile computing, printers and other applications.
* Provide reasonable out-of-office availability when scheduled prior to an event or additional support requirements.
* Assist and provide feedback in establishing obtainable SLAs for End User Services related Incidents, Tasks and Requests, and ensuring established SLAs are met.
* Deliver high-quality support to end-users in a courteous and professional manner.
* Acquiring hardware and peripherals as well as supplying initial build with the appropriate configuration and setup of Desktop positions according to current standards.
* Flexible in approach, and comfortable dealing with ambiguity when necessary.
* Strong analytical and problem-solving skills are required, along with the ability to work independently and under pressure.
* Provide on-site support for assigned office location(s) and scheduled hours as directed by management, including support of remote sites for which travel will be required.
* Support desktop technology and applications including Market data.
Experience / Competences
* Front Office Support experience; Trade/Broker floor experience would be advantageous.
* Knowledge of Audio and Video Conferencing technologies.
* Understanding of TCP/IP, DNS and Internetworking Technology.
* Knowledge of various Operating systems (e.g. MS Windows, Apple).
* ITIL framework knowledge would be advantageous.
* Technical desktop support experience, preferably within a financial services organization.
* Knowledge of common Market Data applications and services.
* Knowledge of Microsoft 365 (Word, Excel, PowerPoint, Outlook).
* Market data needs for each business, tools, requirements and the architecture for export or delivery of data.
* Industry certifications desirable: Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products.
* Knowledge of Server, Voice & Communications Infrastructure.
* Fluent Spanish/English speaking required.
Application
If you are interested apply now! Or send your CV to tatiana.chebat@robertwalters.com
Details
* Tipo de contrato: Perm
* Especialización: IT & Telecomunicaciones
* Área: Infraestructura y sistemas
* Sector: Tecnología de la información
* Banda salarial: No
* Tipo de trabajo: Presencial
* Nivel de experiencia: Associate
* Idioma principal: Inglés - Trabajo profesional
* Idioma secundario: Español - Bilingüe
* Ubicación: Madrid
* FULL_TIME
* Referencia: N7SKCO-17FF17EA
* Fecha de publicación: 4 de marzo de 2026
* Consultor/a: Tatiana Chebat
* madrid information-technology/infrastructure-and-systems 2026-03-11 2026-05-03 it Madrid ES Robert Walters
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