Role: KAM - Marketing AutomationWe are seeking a Project Manager with strong functional and operational understanding of Salesforce Marketing Cloud campaign operations, Veeva CRM workflows, and the end‐to‐end Closed Loop Marketing (CLM) asset lifecycle within a pharma / life sciences environment.
This role focuses on managing delivery, operational governance, and compliance across campaign operations and CLM programs rather than hands‐on technical configuration.
Campaign Operations – SFMC
Manage complete campaign intake and briefing process with marketing stakeholders.
Validate scope, segmentation requirements, and dependencies before campaign build.
Coordinate with data, content, and deployment teams to ensure timely execution.
Oversee QA cycles, proof approvals, and deployment readiness checks.
Ensure alignment to campaign calendars and SLA commitments.
Track campaign performance reporting and ensure insights are shared with business teams.
Identify process improvement opportunities within campaign operations workflow.
Veeva CRM Operations
Manage CRM‐related operational initiatives impacting field users.
Coordinate updates to customer data, territory alignment, and targeting inputs (as applicable).
Oversee CRM enhancement requests and ensure proper documentation and prioritization.
Align with sales operations to ensure readiness before new deployments.
Monitor CRM adoption metrics and elevate operational challenges.
Act as liaison between business users and technical teams for requirement clarification.
CLM Asset Lifecycle Management
Manage end‐to‐end CLM asset lifecycle: intake → content development → MLR review → approval → deployment → tracking.
Coordinate agency partners and internal teams for timely content creation.
Track MLR submissions, feedback cycles, and approval timelines.
Ensure proper version control and archival of approved materials.
Coordinate field force rollout planning and deployment scheduling.
Monitor asset engagement data and support business performance reviews.
Ensure all documentation supports audit and compliance requirements.
Project Governance & Stakeholder Management
Develop project plans, timelines, and milestone tracking.
Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).
Provide structured weekly status reporting and executive updates.
Manage cross‐functional stakeholders across Marketing, Medical, Legal, Regulatory (MLR), IT, and Sales Operations.
Drive continuous improvement initiatives across operational workflows.
EQUAL OPPORTUNITYIndegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
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