Schaman Growth Account Manager (Madrid-Spain)
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brSchaman is a Spanish scale-up that develops the leading AI Customer Service tool.
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brOur AI SaaS product is used by large companies at national and international level to serve their customers in an automated way, both through digital channels and by assisting call centre agents.
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brOur AI technologies allow us to understand the need expressed by each customer and address it in a fully automated and, above all, fully personalised way, considering in real time all available information for that customer.
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brThese capabilities make it possible to significantly impact our clients' main operational KPIs, achieving a broad cost reduction alongside an improvement in customer service quality.
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brWe are looking for a driven and relationship-focused Growth Account Manager to join our Sales team and take ownership of a portfolio of enterprise accounts across global markets.
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brYou will work hand in hand with the Sales Marketing, Customer Operations, Product Innovation and Strategic Solutions teams, acting as the commercial engine that drives retention and expansion revenue across your portfolio.
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brEstablish trusted relationships with key stakeholders and senior leaders within existing customer accounts (customer operations, call centre, innovation, networks and IT).
brCollaborate closely with Customer Success, Product and Support teams to ensure customer outcomes and identify growth opportunities.
brPrepare and deliver proposals for expansions, negotiate commercial terms and close upsell deals.
brRigorously follow the defined account management and sales processes.
brConsistently use CRM to track account activity, pipeline, renewal dates and expansion opportunities.
brAct as the voice of the customer internally, providing feedback to improve product and service offering.
brSupport partner-related activities within existing accounts (joint account planning, co-selling, partner alignment).
brReporting to the Head of Sales / Account Management with exposure to C-Level stakeholders.
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brFluent in English and Spanish.
brStrong telco vertical expertise and experience managing and growing existing B2B accounts.
brProven track record in account management, renewals and upselling within complex software or technology environments.
brExcellent relationship management, communication and presentation skills.
brStrong experience in B2B sales or account management, ideally in high-ticket or SaaS solutions.
brFamiliarity with AI technologies, CRM systems and customer service tools.
brHigh integrity and trustworthiness, essential for managing long-term customer relationships.
brA hybrid work model combining remote working and an in-office presence (Madrid).
br~ Flexible hours — balance your personal and professional life however you like!
br~24 working days' holiday.
br~ Private health insurance.
br~ A professional development plan tailored to your profile and professional interests.
br~ One-to-one English classes tailored to your personal and professional goals.
br~ Coffee, drinks and snacks are always available to help you recharge!
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brOur mission is to transform customer service to improve people's everyday lives.
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brThe new digital economy has introduced customer service as a new competitive factor — people are not willing to waste their time on inefficient, low-quality processes.
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brWe want to change the customer service paradigm with the impact of Schaman's AI technology:
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brAn ambitious, emerging AI technology provider in a growth and expansion phase.
brThe project only moves forward as its team members grow.
brAI is driving a new industrial revolution, and it is fantastic to learn and work closely with this transformative technology.
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brare looking for a challenge in a high-growth scale-up that is revolutionising the customer service sector,
brwant to develop your skills in account management and the SaaS environment,
brfeel comfortable in dynamic, high-performance environments,
brand are driven by the desire to help your clients grow, make their projects happen and achieve their goals,