It business analyst / business services consultant - sales & marketing

Maxon is a global provider of world-class precision drive systems. Our drives are perfectly suited for wherever extreme precision and the highest quality standards are necessary - on Earth, and on Mars. For creative minds and passionate doers, we offer a global yet trusted environment. As an IT Business Analyst / Business Services Consultant – Sales & Marketing , you will play a key role in ensuring that our global sales and marketing processes are supported by efficient, user-friendly, and stable solutions (ERP, CRM, Commerce), with a strong focus on continuous improvement, process optimization, and business alignment. Analyze incoming questions, incidents, and requests from business departments, providing structured and solution-oriented support to global key users. • Investigate issues by reviewing data, processes, and system behavior, and working together with stakeholders to identify solutions, explanations, or workarounds. • Act as the link between business stakeholders and software development teams, gathering and translating business needs into clear system requirements. • Design functional solutions, including feasibility checks, specifications, process documentation, and configuration descriptions in alignment with team input and share understanding. • Perform system configuration and support implementation, ensuring alignment with agreed solution designs. • Prepare and execute test cases, support user acceptance testing, and collaborate with process owners to ensure quality through structured validation and documentation. You enjoy acting as a bridge between business and IT, translating needs into practical and efficient system solutions. • You are analytical and solution-driven, with the ability to investigate issues and enjoy understanding system behaviors as well as the related business processes. • You have experience working with ERP, CRM, or similar business systems, ideally in Sales and Marketing environments. • A key role supporting and improving global Sales & Marketing processes with direct business impact. • An individual contributor role with high ownership and exposure to global systems and processes. • A dynamic and friendly workplace in our Barcelona tech hub, combining startup energy with the stability of a Swiss industrial leader. • International collaboration with global key users, especially in Switzerland, and cross-functional teams. • Opportunities for continuous learning and growth through the maxon academy and professional development programs. • A permanent contract, competitive compensation, and flexible working hours supporting work–life balance.