Job Description
Together we do what matters.
Key Responsibilities
* Consult and advise our clients and internal stakeholders on uses of technology to solve business problems.
* Perform application development, complex code development, application testing, and component design.
* Write technical specifications and collaborate with the functional team to ensure requirements are understood.
* Prototype, configure, and test respective business processes.
* Enable the design of conceptual architecture and technical solutions.
* Use key performance indicators (KPIs) to measure and test the quality of projects.
* Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system.
Job Qualifications
Proved experience on these technologies:
* Dynamics CRM Customer Service.
* Unified Service Desk.
* Desirable:
* Genesys CTI Integration.
* Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code.
* Typescript/Javascript.
* Plugins, custom actions.
* Power Automate/Workflows.
* Client management skills and the ability to work with customers to develop and manage an action plan.
* Collaborated with global teams on CE technology implementation and maintenance projects
* Strong consulting skills and client-facing experience with an implementation partner and/or end user.
* Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience.
About you
* Analytical, curious, agile
* Team player and good communicator
* Problem-solver, patient, quality-driven
* Self-motivating
* Innovative mindset
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