Responsibilities1.Technical Support & TroubleshootingProvide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.2. Project & Customer SupportSupport sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.3.Documentation & Process DevelopmentCreate and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.4.Training & EventsDeliver technical training and workshops for installers, partners, and customers.Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.Qualifications:Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field;
direct experience in the solar PV and/or energy storage industry is highly preferred.Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.Solution-oriented mindset with strong analytical and problem-solving skills.Experience collaborating across departments (sales, service, R&D) and managing technical escalations.Ability to work independently and as part of an international team.Excellent communication skills;
professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.