Job description
As a Service Delivery Manager at Amaris, you will be responsible for overseeing the delivery of services to our clients, ensuring that projects are completed on time, within scope, and to the highest standards. You will design and implement effective delivery strategies, manage project governance, and ensure continuous improvement of all processes.
**Your responsibilities**:
**Project/Service Management**:
Design and implement a delivery strategy aligned with client expectations to meet their challenges and objectives while adhering to ongoing processes.
Organize this strategy into a daily framework, ensuring a continuous improvement approach.
Gather and understand client feedback to develop appropriate action plans to be communicated to:
The project team
The delivery center
Manage and organize tasks for each project/service, ensuring timely execution.
Ensure clear communication and an appropriate level of intervention with all stakeholders.
**Monitoring & Reporting**:
Oversee project governance, including regular follow-up meetings (weekly, steering committee, strategic committees).
Manage capacity planning, risk management, KPI, and SLA tracking.
Monitor and report on project satisfaction.
**Responsible for rigorous documentation management, including**:
Quality assurance plan
Business continuity plan
Skills matrix
**Financial Management & Billing**:
Gather and prepare financial elements for timely billing.
Collect and consolidate financial data (time, work units, work packages).
Prepare and validate financial details during the billing process.
Support receivables management.
**Continuous Improvement**:
Gather and analyze feedback from clients and project teams.
Propose relevant solutions based on analysis.
Suggest improvements to KPI/SLA for long-term projects/services.
**Communication & Governance**:
Ensure regular reports (weekly/monthly/quarterly) with clients, including:
Project follow-up
Capacity planning adjustments
Production status (KPI/SLA)
Alerts and support requests if needed
**Lead internal governance activities**:
Weekly follow-up meetings with the team
Internal steering committees to manage project/service strategies and action plans
Review of project/service P&L;
**Your profile**:
You hold a Master's degree in Project Management and IT (Infrastructure and/or Development), an Engineering degree, or equivalent.
You have a minimum of 3 years of experience in a similar role, ideally in Consulting/IT Services environments.
You are proficient in at least one project management methodology (Prince 2, PMI, SCRUM, etc.).
You have excellent knowledge of the Microsoft Office suite (Excel, PowerPoint, Word).
You have experience with at least one project management tool (e.g., MS Project, Clarity, Sciforma, Orchestra, JIRA).
Knowledge of Office 365 tools (Teams, SharePoint, Azure DevOps, PowerBI) is a plus.
Knowledge of ITIL methodology is an asset.
You are fluent in French and have a very good level of English, with excellent communication skills (oral and written).
**Our company culture**:
**Agility**: Evolve in a versátil, dynamic, and stimulating environment.
**International**: Benefit from international collaborations and numerous mobility opportunities.
**Intrapreneurship**: Get involved in parallel initiatives or develop your own Business Unit.
**Listening Management**: Receive personalized support throughout your professional journey.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a pro