Digital & OSS Customer Experience Management (CEM)
Join to apply for the
Digital & OSS Customer Experience Management (CEM)
role at
VodafoneDigital & OSS Customer Experience Management (CEM)
Join to apply for the
Digital & OSS Customer Experience Management (CEM)
role at
VodafoneWould you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
This vacancy is part of VOIS Spain, legal entity part of Vodafone Group.
Come and join us to create the future together!
For the role of
Digital & OSS Customer Experience Management (CEM)
you will be responsible for providing Customer Experience Management systems for Mobile and Fixed Networks across EU markets. These systems allow network experts to monitor and analyze the performance of our services from the customer's perspective. This role is crucial to ensure that our customers receive the best possible quality of service and to identify areas for continuous improvement.
The
responsibilities
include:
Select, design, and deploy CEM systems that provide a comprehensive view of service performance for Fixed and Mobile Networks across EU marketsInteract with internal customers and stakeholders to understand their needs and use cases, proposing the best technical solutions within time and budgetProduce technical specifications based on customer requirements and work jointly with vendors to come to a design, SOW, and quotationManage the engineering and delivery of projects across EU markets, including coordination with relevant customers, vendors, and stakeholdersIdentify and drive harmonization and simplification initiativesBe in charge of LCM and testing activitiesStay updated with the latest trends and technologies in CEM, Analytics and Automation systems
What You Bring
Degree in EngineeringExcellent understanding of telecom networks and services (fixed & mobile)Advanced project management skillsKnowledge of Analytics and Big Data architectures and toolsExperience in Systems deployment and integration (OSS/IT) both on prem and private/public cloudsProgramming skills (Python, R)Good communication and presentation skillsAbility to make decisions and evaluate medium- and long-term effects, teamwork-oriented spiritProficient in both written and spoken EnglishExperience working in international teams, multi-cultural and managing budgetStakeholder management capability and strong target orientation
Please, apply with an English version of your CV.
Why Vodafone?
At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.
Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
Benefits:
We offer hybrid (2 days in the office)Competitive salaryIntensive Summer ScheduleIntensive schedule every FridayHealth InsuranceLife insurance25 days holiday + December 24th and 31stRestaurant ticketsOnline training
REF:
261704Seniority level
Seniority level Not ApplicableEmployment type
Employment type Full-timeJob function
Job function OtherIndustries Information Services, IT Services and IT Consulting, and TelecommunicationsReferrals increase your chances of interviewing at Vodafone by 2xFreelance Part-Time Social Media Content Creator
Spanish speaking social media content reviewer in Lisbon w/ Relocation bonus
Spanish speaking social media content reviewer in Lisbon w/ Relocation bonus
Spanish speaking social media content reviewer in Lisbon w/ Relocation bonus
Senior Digital Merchandiser with French | FMCG | Amazon
Content Moderators or Customer Support Roles or Social Media Manager
Technical Product Marketing Manager – EDA / High-Speed Digital Design
Spanish Speaking Roles Abroad Summer Job or Long-Term Career - relocation
Sampling Team Spain - Vitamin Well I NOCCO I Barebells
Customer Experience Expert - Dutch/ French/ English
Finnish Solution Specialist - Hybrid, Spain
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr