At Accenture, we believe in technology as the engine for the total reinvention of the company. We work with the leading platforms and partners in the market to drive our clients' businesses through digitalization, AI, and data. If you want to be part of a Great Place To Work and join a team of over 740,000 professionals worldwide, keep reading:
The Global Service Desk is responsible to ensure that regional Service Desk in each country are receiving the appropriate assistance for the tickets they escalate and, ultimately, ensuring that the end user receives a quick and professional IT service.
The location of the candidate will be preferably in Málaga or Sevilla (but we are open to consider other locations inside Spain).
Principal Tasks
* Attention to IT users through telephone, mail and web channels.
* Resolution of incidents and user requests.
* Collaboration on problems and changes.
* Using ITSM tools for registration, prioritization, resolution and escalation of tickets following ITIL processes.
The candidate will work from one of the following locations: Galicia, Cantabria, Asturias, Castilla León, Castilla La Mancha, Andalucía, Extremadura, Comunidad Valenciana or Murcia.
Requirements
* Required qualification: Technical degree in IT (ASIR, DAW, DAI,...) or similar.
* Languages required: German, Spanish & English (all required).
* Customer service skills.
* Capacity for teamwork.
Valued
* Knowledge of ITSM tools, Active Directory, O365, remote connection tools with the user station.
At Accenture, a company recognized as a Great Place To Work, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to uphold our culture of inclusion and diversity and to be, according to Refinitiv, the most diverse company in the world.
Additionally, we offer you other benefits such as:
* Medical insurance & Life Insurance.
* Medical service and wellness programs.
* Flexible compensation program and stock purchase.
* Flexibility programs (schedules, days off, vacations...).
* Individualized training itinerary.
* Sustainability programs and Accenture Foundation.
* Employee network for diversity.
* Other benefits: Bankinter office with special conditions and profit sharing.
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