Agfa Healthcare is currently looking for an IT System Engineer, based in Madrid, who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service.
Responsibilities
Fill the proper installation documentation accordingly, to manage equipment in the most proper way (Service Now, reporting, acceptance test)
Mixed work on site and remote
Identify and communicate risk analysis and problems
Cooperate with the R&D to solve problems and make a proper risk analysis
Take care of the correct forwarding of the docs to all people involved, especially the specific features of the implemented project
Qualifications
At least 2 years of professional experience in managing complex customers and hospital workflow
Good knowledge of IT network and domain
Experience with Windows Server, Linux / Unix, SQL, Scripting, DNS server
Customer focus attitude and problem-solving skills
Solid communications skills (oral/written) to interact effectively and professionally with both internal and external customers
Knowledge of healthcare standards: HL7, DICOM, FHIR, Mirth is a plus
Oracle DBA or expert in Oracle database could be a plus
Good language skills in Spanish and English, both written and verbally
LocationMadrid metropolitan area, Spain
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