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Global Forwarding Agent - Ocean Export
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C.H. Robinson C.H. Robinson is looking for a Global Forwarding Agent - Ocean Export to join our General Forwarding division in Barcelona. This role provides an exciting opportunity to become a versatile expert in global forwarding, tackling diverse challenges across regions and industries. At C.H. Robinson, we believe that in-person collaboration fuels innovation and drives success. In this role, you'll spend three days a week on-site, working alongside talented peers to spark creativity and achieve impactful results. With the flexibility to work remotely two days a week, this position offers the perfect balance between teamwork and independence. Are you a detail-oriented, problem-solver, resilient and with a passion for global logistics? If this resonates with you, we would love to learn more about your experience and what drives you. RESPONSIBILITIES:
Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo Maintain Operational Excellence: Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally Maintain Operational Excellence: Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Facilitate Relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution Build great relationships with customers, responding timely and following up on issue resolution Provide reporting and documentation support to internal and external customers Participate in customer business reviews Contribute to seamless forwarding operations across various regions, gaining exposure to unique challenges and client needs Qualifications
Required:
Minimum 1-3 years of Ocean Export experience Fluency in English and Spanish (written and verbal) Preferred:
Ability to work in a fast-paced and deadline-driven office environment Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs Knowledge or coursework in Supply Chain, Logistics, or International Business Proficiency in Microsoft Office Suite of programs Excellent customer service skills and follow-up to be utilized with customers and the network WHAT WE OFFER?
Real opportunities to grow your talent in a fast-moving, global organization A fun, open, and inclusive workplace that encourages innovative thinking Possibility to develop your language skills in our multilingual offices Opportunities for professional growth with access to training platforms Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment C.H. Robinson is an equal opportunities employer and welcomes applications from all qualified candidates.
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