Hey! At UNOde50, normality is left at the door. "Goodbye, boredom! Hello UNO world!" Here, being yourself is not only allowed, it's applauded! If you like to fly high and dream big, this is your project. Do you think you are our "ONE in a million" for the position of Customer Service Specialist with English? Let's see if you have what it takes to shine!
Responsibilities:
-Communicate with our customers through various channels (phone, email, chat, reviews), providing accurate and clear information about our products and services.
-Navigate and manage different internal and external platforms and systems to handle, register, and resolve customer requests, issues, or inquiries.
-Maintain strong and positive relationships with customers by collecting and processing their feedback to continuously improve their experience and increase satisfaction levels.
-Continually develop your knowledge of the company's products, services, policies, and procedures.
-Collaborate and coordinate with other departments (operations, sales, logistics, marketing, etc.) to ensure quick responses and complete solutions.
-Identify opportunities for process improvement and contribute proposals aimed at optimizing the customer experience.
-Perform proactive case follow-up to ensure proper resolution within established timeframes.
-Record all relevant information in our management tools to ensure consistent service and alignment with quality standards.
Requirements:
-High level of English (C1+ or equivalent). Knowledge of French or Italian is a plus.
-Previous experience in call centers, service centers, or similar customer service roles.
-Proven knowledge and experience with Service Cloud (Salesforce or other similar CRM platforms).
-Excellent communication skills, empathy, and active listening abilities.
-Proactive attitude, willingness to learn, and eagerness to grow in a dynamic environment.
-Ability to manage multiple tasks, prioritize, and organize work efficiently.
-Strong attention to detail and a focus on service quality.
-Ability to work in a team and adapt to different stakeholders.
-Digital proficiency to navigate tools, systems, and customer support platforms.
We offer:
-Two days of remote work per week
-Monday to Thrusday from 9:30 to 18:30
-Half-day Fridays until 14:00
-Opportunity to join the flexible compensation plan that includes medical insurance, meal vouchers, transportation vouchers, or childcare vouchers.
-Employee discount on UNOde50 products.
-Exclusive employee benefits portal.
-Young, dynamic environment with possibilities for growth.