At Revlon, we’re passionate about all things beauty and inspiring women to ‘Live Boldly’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world’s most iconic and desired brands in colour cosmetics, skin care, hair care, hair color and fragrances.
At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential.
Functions
This position, Customer Service French Benelux Market, is responsible for executing the Order to Delivery Process that supports the sales department and serves as the first contact for our customers regarding service level performance.
Customer service must follow daily operational KPIs to analyze inefficiencies and implement actions to improve them, always aiming for excellence in our service level.
* Manage customer service activities to ensure excellent service.
* Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans.
* Support Sales & Marketing to meet sales targets, keep information up to date, and validate data.
* Coordinate databases (Customer & material master, etc.) to ensure accuracy and prevent complaints, returns, and credits due to data errors.
* Support customer requests and act as a central contact for inquiries.
* Participate in continuous improvement initiatives to enhance order process quality and efficiency.
Requirements
* Bachelor’s Degree, preferably in Business or Supply Chain Management, with 2-4 years’ experience in B2B.
* Knowledge and skills in customer service and Microsoft Office.
* Experience with JDE or SAP systems.
* Native French speaker and fluent in English (C1 level).
#J-18808-Ljbffr