Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a focus on innovation. We are looking for a Senior Salesforce Consultant.
Job Description
* Requirements analysis and design of functional solutions for projects.
* Provide effort estimations and collaborate with the team and clients to meet project objectives.
* Analyze and improve application performance.
* Collaborate with technology providers as needed.
* Validate solutions against functional requirements.
* Ensure compliance with Omega's software quality standards.
* Generate functional documentation for completed projects.
* Share knowledge within Omega's community of practice.
Required Experience
* Minimum of 4 years of experience with Salesforce administration, configuration, and consulting roles.
* Experience with Field Service is a plus.
* Experience with various clouds such as Sales, Service, Marketing Cloud, Community, etc.
* Experience working with Agile methodology.
Fluent in English, both oral and written.
What We Offer
* Permanent contract with flexible schedule.
* Support for work-life balance.
* Certifications plan to enhance your skills with official certificates from our main partners.
* Home office support.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Professional development opportunities to evolve and grow.
About Us
Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients' business experience (BX) through customer-centric solutions, technology, data, and AI. As part of the Merkle group, we form the largest Customer Experience Management (CXM) agency in Spain, offering end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain. We operate across industries including retail, healthcare, pharma, real estate, education, customer service, eCommerce, marketing, and analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Together.
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