PAt strongGiesecke+Devrient (G+D) /strong, we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures. /ppbr/ppWe’re looking for an strongIncident, Problem Change Manager (IPC Manager) /strong to join our strongIT Service Desk / NOC organization /strong in strongEl Prat de Llobregat, Barcelona /strong. /ppbr/ppIn this role, you will be accountable for the strongend-to-end Incident, problem, and change practices /strong, ensuring service stability, fast recovery, controlled change enablement, and clear, authoritative communication during critical situations. /ppbr/ppThis is a key role for someone with a strongstrong service mindset, leadership under pressure, and deep understanding of IT service management /strong, who wants to make a real impact in a global and highly regulated environment. /ppbr/ppbr/ppstrongWhat will you do? /strong /ppbr/ppIncident Management /pulliTake strongfull command of Major Incidents /strong, ensuring fast restoration, clear timelines, and effective stakeholder communication. /liliAct as the strongsingle point of authority during Major Incidents /strong, coordinating technical teams and driving resolution. /liliMonitor incident performance, ensure SLA compliance, and continuously improve strongMTTR /strong. /li /ulpProblem Management /pulliOwn the strongProblem Management lifecycle /strong, including backlog prioritization and quality of Root Cause Analysis (RCA). /liliDrive corrective and preventive actions to avoid incident recurrence. /liliMaintain and continuously improve the strongKnown Error Database (KEDB) /strong in collaboration with technical teams. /liliAccept and close Problems after effectiveness review with the strongService Quality Manager (SQM) /strong. /li /ulpChange Enablement /pulliPartner closely with the strongService Delivery Manager (SDM) /strong to ensure risk-aware and well-governed change enablement. /liliOwn change policies, calendars, CAB/ECAB governance, and metrics. /liliApprove change risk categorizations, readiness, and rollback plans. /liliStop, defer, or escalate changes that breach policy or risk thresholds. /liliDrive improvements in strongchange success rate, lead time, and reduction of failed or rolled-back changes /strong. /li /ulpCollaboration Continuous Improvement /pulliWork closely with the strongIncident Quality Lead, L1 NOC Engineers, SDM, and SQM /strong to ensure knowledge sharing, service quality, and compliance. /liliOwn IPC processes, KPIs, and reporting. /liliDrive continual service improvement initiatives across Incident, Problem, and Change practices. /liliEnsure strongclear, timely, and transparent communication /strong across the full incident and change lifecycle. /li /ul pbr/ppstrongWhat are we looking for? /strong /ppbr/ppstrongYour human side: /strong /ppbr/pulliCalm, confident, and decisive under pressure — you lead when it matters most. /liliStrong communicator, able to manage stakeholders at all levels during critical situations. /liliStructured, analytical, and detail-oriented, with a continuous improvement mindset. /liliProactive, accountable, and comfortable challenging decisions when risk thresholds are exceeded. /liliTeam player who fosters collaboration, knowledge sharing, and service excellence. /liliConfident working in strongEnglish /strong, in a global, multicultural environment. /li /ul pstrongYour professional background: /strong /ppbr/pulliBachelor's degree in Information Technology, Engineering field or similar. /liliStrong leadership skills. /liliExcellent communication under pressure; ability to lead bridges and influence without authority, diplomacy, negotiation/commercial vision skills, social skills. /liliAnalytical and problem-solving skills (trend analysis, RCA techniques); strong documentation discipline. /liliCustomer-focused mindset. /liliAbility to work in a fast-paced and dynamic environment. /liliKnowledge of ITIL practices (Incident, Problem, Change, Knowledge, Event). /liliFluent written and spoken English / Fluent written and spoken Spanish / Fluent written and spoken French is a plus /li /ul pbr/ppstrongWhat’s great about working with us? /strong /ppbr/pullistrongCulture Diversity: /strong People-oriented environment with a global mindset, flat hierarchies, and inclusive culture (LGBT+ friendly). /lilistrongGlobal Collaboration: /strong Work in international Agile teams with colleagues around the world. /lilistrongInnovation Impact: /strong Shape how our IT organization communicates, collaborates, and delivers secure digital solutions. /lilistrongCareer Development: /strong Continuous learning, internal mobility, and coaching opportunities. /lilistrongBenefits: /strong Flexible compensation (health insurance, transport, training, nursery vouchers), parking, and on-site canteen. /lilistrongWork-Life Balance: /strong Hybrid model and flexible schedule. Core hours Mon–Thu (9:30–17:00), Fri (9:00–15:00). /lilistrongLocation: /strong Easily accessible by public transport (Bus 88, 110, Metro L10 ZAL-Riu Vell, PR4) or private vehicle. /li /ulpbr/ppstrongExplore what makes G+D unique – check out this video: /strong /ppaGiesecke+Devrient – We make the lives of billions of people more secure. /a /ppbr/ppstrongPrivacy Notice /strong /ppThe personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at aData Privacy | G+D /a. /p