Location: Spain - VITORIA-GAST | Job-ID: | Contract type: Standard |
TRG is looking for a Deskside Engineer
The standard scope of this role includes:
• Troubleshooting issues related to office IT environments (connectivity, application errors, operating system problems).
• On-site support.
• Install current Microsoft operating systems for PCs on desktops and laptops.
• Load an image onto a desktop or laptop.
• Install standard software applications such as Microsoft Office or other scheduled installations.
• Install (unpack, connect to the network, and test) desktops, laptops, printers, and standard peripherals.
• Replace components in desktops and laptops (e.g., hard drives, processors, fans, etc.).
• Understand complex desktop and laptop installations and configurations.
• Provide 2nd-level support for PCs and laptops.
• Customer service.
• Carry out other IT-related actions according to CC guidelines.
• Ensure all work is performed according to agreed quality and service levels.
• Handle ticketing tools and SLAs.
Requirements and Experience:
• Intermediate Vocational Training in IT.
• At least 2 years of proven experience in this role or similar.
• Driving license.
• Native-level Spanish.
Skills and Competencies:
• Good communication.
• Organization.
• Ability to work independently.
• Problem-solving.
Details of the vacancy:
• Permanent Contract
• Fully presential
• Flexibility to change assignation and calendar shifts. Monday to Friday coverage with the possibility of on call or weekend interventions.
• Cobee card (Pluxee) 100€/month (11 months/year: 1100€ year) after 3 months and private health insurance after 6 months