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Business Analyst / Project Manager (Pharmaceutical sector), Lleida
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Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
2685096004499275776324621
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations processes and systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to identify requirements and ensure project success as a business analyst.
* Manage operational tasks for Service Operations Platforms.
* Support daily operations and onboarding/training of Production Partners.
Experience:
* Experience in Project Management and Business Analyst roles within the IT sector.
* Knowledge of service operations processes, process mapping, and requirements gathering.
* Experience with service operation tools like JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What we offer:
* Permanent contract.
* Flexible schedule promoting work-life balance.
* Training & certifications from our main partners.
* Home office options.
* Flexible benefits like public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to social responsibility through OMEGA in action.
About us:
We are a global digital company focused on accelerating business experiences through technology and data, offering solutions in Customer Service, eCommerce, Analytics, and Marketing. We serve various sectors including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As one of the top Salesforce partners in Europe, our diverse team of over 530 professionals from 24 nationalities values knowledge, collaboration, and innovation, fostering a culture aligned with our core values: Talent, Flexibility, Commitment, and Innovation. We are committed to the well-being of our team and continuous growth.
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