Job Title
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Sales Manager (English - speaking) On-site MI02
Job Description
The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), and be accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with Sales Director and external‑facing client.
Responsibilities
Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities.
Monitor and drive team call time and productivity, and conduct weekly performance reviews and coaching sessions with all team members.
Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
Be a point of escalation for our clients and respond promptly to any issues.
Maintain a balanced level of communication with Sales Director and external‑facing client to ensure strategic client relationship is fostered and developed.
Work with client contact on reporting and forecasting.
Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
Coordinate team incentives and Sales Performance Incentive Funds.
Partner and build business relationships with all partners to ensure customer expectations are met.
Qualifications
Bilingual or proficient in English.
5+ years proven work experience in a sales role.
Passion for customer experience and driving team results.
Experience in operations and strategy building.
Excellent coaching history.
Record of developing and retaining great employees.
Experience maximizing revenue through best practices.
Experience working with or similar CRM.
Experience finding solutions as a manager.
Change management skills.
Benefits
Full‑time Spanish contract, assistance for starting work and living in Spain.
Salary package: Base salary of €29,000 gross/year + bonus up to €5,000 gross/year + private medical insurance.
Full paid training for the company and the products you will be working on.
A modern centrally placed office in Benalmadena, right next to the beach area.
Equality and Inclusion
Concentrix is an equal opportunity employer. We are proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xhfqzwm All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Job ID: R
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