At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution.
We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key ResponsibilitiesThe candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR's, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
The Job
Work with the team to design and build:
Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...
Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
Flow design with Architect
Integration with third‐party systems using web services
Report generation (real time and historic)
Creation and modification of scripts with Genesys Cloud
Skills Knowledge and Expertise
Knowledge of the following Genesys Cloud CX tools and modules:
Basic configuration: agents, groups, skills, roles, etc
Routing: incoming and outgoing call strategies
Telephony: sites, edges, trunks, outbound routes
Scripting
Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
Data Actions: design and construction of webservices to external systems.
Campaigns of various types (progressive, preview, power)
Real‐time reporting
Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
Experience working on projects
Spanish fluency both written and spoken
Nice to Have
Certifications of Genesys Cloud (GCP-CX)
Experience with Single Sign‐ON (SSO)
Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
Integration with external reporting tools (PowerBI).
Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations.
Experience working in Support
Experience working with Agile Methodologies (specifically Scrum)
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits
Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)
The Small PrintStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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