Overview
Onsite Delivery Manager - Europe (France) at Inetum. Location: EVRY-COURCOURONNES (Francia). The role involves leading IT Infrastructure Operations for a large enterprise customer, with delivery managed by an India-based team and a focus on a cloud transformation journey to AWS. Responsibilities
Act as the primary onsite interface for customer stakeholders across IT and business functions. Manage delivery of IT operations services including: Network & Storage Backup (Commvault) OS patching Lead and coordinate high-priority incident resolution involving: Customer IT teams Third-party IT vendors Product support teams (e.g., Nutanix, Oracle, Commvault) Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team. Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions. Demonstrate ownership and accountability for service outcomes and customer satisfaction. Collaborate with offshore teams to ensure alignment with Customer and ITCi processes. Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations. Qualifications & Skills
10–15 years of experience in IT Infrastructure Operations. Minimum 5 years in an onsite Delivery Manager role for IT operations projects. Experience delivering services using a Global delivery model / Managed services model with distributed teams. Experience leading transformation of ITOps; understanding of AIOps is a plus. Excellent communication and stakeholder management skills, with experience engaging executive-level stakeholders (VP and above). Ability to articulate complex technical solutions to technical and non-technical audiences. Proven IT service delivery experience within the hospitality industry is a plus. Proven experience managing services delivered 100% by offshore (India-based) teams. Strong understanding of enterprise IT infrastructure hosted on-prem. Fluent in French (mandatory) and proficient in English. Strong problem-solving, interpersonal, and influencing skills; proactive with ownership and initiative. Ability to work effectively with stakeholders and vendors who do not report directly to this role. Exposure to AWS Cloud or other cloud platforms; willingness to learn and lead in cloud transformation. Nice-to-have Technical Skills
Zabbix (Monitoring) Nutanix, VMware (Virtualization) Wintel, Citrix (Server & Desktop Management) MS SQL, Oracle DB (Database Administration) Storage & Backup technologies including Commvault Offerings
Salary aligned with experience. Career plan and professional growth within a continuously evolving company. Training in technology competencies to meet project and client demands. Flexible compensation options with benefits such as health insurance, meal vouchers, childcare, transportation card, etc. About Inetum
Inetum is a European leader in digital services, with a team of 28,000 consultants and experts. We operate in 19 countries and collaborate with major software manufacturers to address digital transformation challenges with proximity and flexibility. Inetum achieved a turnover of 2.5 billion euros in 2023.
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