ESSENTIAL REQUIREMENTS:
* Knowledge/Expertise in:
o Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
o Understanding and experience in global Workplace and Service Desk services.
o Technical background,
o Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
o Creating reports within ServiceNow is part of the responsibilities.
o Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
o Experience in Global Services coordinating teams in different countries.
o Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
o Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
o English proficiency level of B2/C1.
DESIRABLE REQUIREMENTS:
* Proactivity
* Teamwork
* Used to reporting work done
* Ability to produce documents and reports
* Open-mindedness to change
* Self-taught
REQUIRED QUALIFICATIONS:
* Higher Technician in Computer Systems Management or a degree in Computer Engineering
* At least 10 years of experience in the IT sector, with at least 5 years performing the same role
* Official technical certification in ITIL: at least ITIL Foundation
* Official technical certification AZ-900 or/and MS-900.
REQUIRED QUALIFICATIONS:
* 5 years
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