This position is responsible for executing the Order-to-Delivery process, providing key support to the Sales Department, and acting as the first point of contact for our customers (B2B) regarding service level performance.
The Customer Service Agent will build strong, collaborative relationships with Sales, Logistics, Finance, and Supply Chain teams to ensure service levels meet both the company’s standards and customer expectations.
You will monitor daily operational KPIs to identify inefficiencies and implement corrective actions, always striving for service excellence.
Key Responsibilities
Manage customer service activities to ensure an excellent customer experience
Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans
Support Sales & Marketing teams in achieving sales plans, keeping information up to date and aligned
Coordinate and maintain accurate databases (customer data, material master, etc.) to avoid complaints, returns, and credits
Act as the central point of contact for customer requests and inquiries
Participate actively in continuous improvement initiatives to enhance order process quality and efficiency
Requirements
Bachelor’s Degree, preferably in Business or Supply Chain Management
3–5 years of professional experience in customer service or related roles
Experience in FMCG, retail, or other fast-paced industries is highly valued
Strong customer service knowledge
Proficiency in Microsoft Office tools
SAP SD module or JDE knowledge
Fluent English (C1 level)