We are Blip, a conversational AI platform for intelligent interactions which allows businesses to connect with customers at scale across multiple communication channels, such as WhatsApp, Instagram, Facebook,or webchat. Through AI we allow brands to gain scalability and directly impact key KPIs by accompanying the user throughout the customer journey with hybrid experiences combining automation and human interactions
At Blip, we have a team of Blippers who live and breathe innovation daily, bringing a unique perspective to evolving communication journeys, always with the confidence to keep learning! And at our own pace, we go much further!
Join us and be part of a team that’s shaping the future of intelligent customer interactions. Let’s go further, together!
Find out how you can make an impact with us!
You will be responsible for delivering value to our enterprise customers, and ensuring their continued success. You will achieve this by understanding their key needs and objectives, and developing joint strategies with them, in order to maximize outcomes.
You will ensure our enterprise customers continue to see value in the Blip products and services, and identify and implement growth opportunities and new use cases that will deliver value to them.
You will also be working closely with our Sales, Product and Marketing teams, to ensure that our customers receive a high level of support, and that their feedback on the product is actioned on.
The main responsibilities you will have are:
* Build brilliant relationships with our top Spanish- and English speaking enterprise clients and their key stakeholders
* Ensure our clients are maximising their use of Blip, and identify upsell and cross-sell opportunities
* Develop and deploy strategies and action plans to improve the client experience and retention, and enable account growth
* Identify client risks and implement churn prevention strategies
* Own the commercial and contractual negotiations for account renewals and expansion opportunities
* Understand the nuances of the Blip product, to be able to match multiple use cases with your customers’ needs
* Work with Sales and Product teams to translate business needs and product requirements and feedback into new solutions for customers
* Turn customers into Blip advocates: drive customer references, success case studies and referrals
What are the requirements?
* 5+ years experience in Customer Success / Key Account Management within a technology business and SaaS environment
* Spanish and English fluency. Any other European languages are a big advantage.
* A solutions-focused individual, who puts clients’ needs at the core of business and makes data-driven decisions
* Ability to interpret and present client data to customers, turning numbers into success stories
* Keen interest in identifying client problems and finding smart solutions to deliver growth