Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Service Engineers help our customers in Spain (Barcelona) to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role:
This role entails providing not only technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across spectroscopic instruments:
* Responsible for on-site installation, implementation, maintenance, and repair of spectroscopy instruments.
* Installation and optimization of hardware, software, and network products, diagnosing and resolving performance issues at customer sites.
* Performs maintenance, verification, and repairs, proactively responding to potential equipment issues to prevent unplanned interruption of customers' business.
* Delivers fully integrated workflow solutions, including peripherals, communications, methods, and applications.
* Collaborates with Agilent teams and may provide internal technical training and maintenance workshops for field engineers or customers.
Qualifications
* Bachelor’s or master’s Degree or equivalent. Post-graduate may be required.
* Experience in application development, with Spectroscopy instruments such as ICPMS, ICP Optics, AA etc. and experience with computer/software/server connected equipment.
* Proactive, self-driven, curious, and willing to learn new products.
* Proficient level of Spanish and English. Catalan is an asset. Clear verbal and written communication skills and be respectful and timely in your interactions.
* Driver's license.
We offer:
This full-time, permanent position, based in Spain, is available as soon as possible. The role won’t be head-office based, but working remotely combined with the short-distance travel to customer sites within your assigned geography in this case Catalonia and Aragon (a company car will be available to you).
We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s state of the art demo facility.
A position dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:
* We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect.
* We deliver effective chemicals solutions valued by our customers.
We are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
75% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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