About Gilytics
Gilytics builds Pathfinder, a geospatial SaaS platform that helps infrastructure companies — energy, utilities, transmission, transport — plan routes smarter and faster. Our customers are engineers, project managers, and executives where route decisions carry multi-million euro consequences.
We are a VC-backed Swiss startup with a lean, integral team. We move fast, work remotely, and hire people who take ownership and get things done.
The Mission
Turn customer success into a repeatable growth engine.
This role sits at the intersection of customer success, content, and sales enablement. You won't close deals — but everything you build will make deals easier to start and faster to close. Your job is to find customers with great stories, draw those stories out, turn them into credible proof, and activate that proof through referrals, case studies, webinars, and community.
Tasks
What You Will Do
Customer Advocacy and References
- Build and manage a pipeline of customer advocates and references
- Run a structured referral program with quarterly targets
- Coordinate case studies and success stories end-to-end, including navigating Legal, Compliance, and management layers to get approvals over the line
- Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections
Content and Customer Proof
- Interview customers, extract the real value, and publish one Pathfinder success story per quarter — independently, without a copywriter
- Keep the website and product pages current with fresh customer evidence
- Create LinkedIn content and targeted outreach that supports pipeline, not follower counts
Webinars and Community
- Plan, host, and manage at least one quarterly webinar with customer speakers
- Build and manage the Pathfinder Forum — a user community connecting customers and prospects
Commercial Support
- Equip the sales team with proof points, references, and stories that strengthen trust during active deals
- Identify which customer