We are looking for a motivated and tech-savvy
Reliability Support Engineer
to join our B2B SaaS company and become the wizard that makes any platform issue disappear. With around 100 employees, our team is mainly based in Malaga, Spain, but we are incorporated in the US and the EU (with our top-corp registered in Delaware). Our Development team is based in Malaga, but if you code your best from the comfort of your own home or even from a different city—the location doesn’t matter, you do!
What is Plytix?Plytix PIM (Product Information Management) is a SaaS that helps our customers manage their product data. Our platform is the single source of truth for our customers. With Plytix PIM, customers can work on their products collaboratively, send their products to e-commerce shops, create catalogs, and more. Instead of the usual corporate "who we are" text, watch this video, and if you like what you see, keep scrolling.
Development teamWhat’s the opportunity? If you're excited about solving technical puzzles and thrive on helping others, this is the role for you! You'll dive into code and provide top-tier support, ensuring our clients experience excellent service. We value enthusiasm and expertise, turning customer and platform challenges into success stories.
Responsibilities
Monitor and troubleshoot production systems and respond to incidents promptly.
Implement strategies for automating manual tasks.
Check logs and alerts.
Implement integrations between software solutions like Hubspot / Asana and general scripts to fix or mitigate issues.
Help ensure SLAs are met.
Onboarding and GrowthAfter 1 month:
You’ll understand our tools and processes, and start coding. You’ll learn our product features and perform small tasks to showcase your skills.
You will be supported by software engineers and mentored by your teammates on the support team.
After 3 months:
You should know our product well enough to handle non-trivial issues independently, diagnose problems, propose automations, and document solutions.
After 6 months:
You’ll be fully integrated, autonomous, and collaborating across departments to improve our systems and customer experience.
Team CollaborationYou will work closely with the Support manager, Customer Success, and Development teams to investigate incidents, develop solutions, and ensure customer satisfaction.
Nice to Have
Elastic, Grafana / Prometheus, Redis, RabbitMQ, Hubspot / Asana, AWS, K8s, Kong
Why work at Plytix?
Voted Spain's #1 employer by Great Place to Work 2023
Supportive culture with growth opportunities
Flexible remote work or office in Malaga
Extra day off on your birthday
Free lunches and ice cream in Malaga office
Competitive salary based on experience
Health insurance, Sodexo vouchers, and other perks
Our CultureWe’re a community of fun-loving, collaborative humans who believe work should be exciting. We challenge the status quo and enjoy activities like pool, potlucks, parties, and games. We value diversity and equal opportunity, and manage your personal data with care in accordance with our privacy policy.
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