Job Title
Customer Support Agent - French/Italian Speaker
Job Description Summary
Shape the Future of Hospitality Support at Amadeus!
Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher!
Our award-winning Customer Support team provides first-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day.
Your Main Responsibilities:
- Deliver clear, professional, and timely support to our global customers via verbal and written communication;
- Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction;
- Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization;
- Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution;
About the Idóneo Candidate:
- Proven experience in Customer Support or a related service environment;
- A proactive problem solver who takes ownership and delivers results;
- Strong customer focus with the ability to navigate technical and communication challenges;
- Comfortable working with tools like Salesforce and Microsoft Office;
- Previous experience in travel, hospitality, or airline industries is a plus;
- Fluent in English;
- Fluent in Italian or French - one of them is mandatory.
What we can offer you:
- A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- A truly general DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
- A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.