We are seeking eager and motivated individuals to join our Customer Care team for the German and English markets. If you are a native speaker of these languages, don't hesitate to apply and start your new challenge with Avantio.
Who are we
Avantio is a vacation rental software company dedicated to providing innovative cloud-based technology solutions for professional holiday accommodation management agencies. As the holiday rental sector evolves, Avantio is committed to offering tools tailored to our clients' growing needs, along with exceptional customer service.
Based in Valencia with a subsidiary in Miami (USA), working at Avantio means being part of a highly qualified, international team of professionals.
What do you need to be an Onboarding Trainer
This role involves training new customers on our software. A good understanding of general IT needs and the business of our customers is essential :
* Bilingual in German and English
* Proactive and positive attitude
* Service-oriented
* Motivated and enthusiastic about technology; knowledge of our products is a plus
* Willing to learn
* Seeking a challenge
Useful qualities include an enterprising spirit, initiative, and the ability to adapt to an international environment.
Responsibilities
As an Onboarding Trainer, your daily tasks will include :
* Ensuring comprehensive knowledge of the customer's system
* Advising on settings according to the company's profile
* Knowing available options and activating them accordingly
* Following protocols and deadlines
* Providing proper follow-up after the initial online setup
* Ensuring quality and customer satisfaction
What do we offer
* Global leader in solutions and tools for holiday rentals with stable growth
* Salary : €20,000 + bonus
* Training : Free Spanish and English lessons, plus training on tools and skills relevant to your role
* Hybrid work system : two days in-office, three days telecommuting
* Opportunities for long-term career growth
* Work-life balance : time off for children's birthdays and support during their first days at school
* Carsharing options and free commuting with colleagues
* Dynamic, multicultural environment with over 24 nationalities
* Modern facilities with lounge areas, ping pong, table football, a fully equipped cafeteria, and a roof terrace
* Support with documentation and employment advice
At Avantio, we value our core principles : caring, mutual support, open communication, and continuous learning. We foster a positive atmosphere through company events like the Summer Event, Xmas dinner, sports activities, and informal meetups, encouraging team bonding across departments.
We provide tools and opportunities for professional growth, challenging you to develop your career while contributing to the company's success. The sky's the limit
If you identify with our values and want to work in a young, international company, we encourage you to apply
Key Skills
Employment Type : Full Time
Experience : (Specify years of experience)
Vacancy : 1
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