Join to apply for the
Salesforce Service Lead
role at
dentsu3 weeks ago Be among the first 25 applicantsJoin to apply for the
Salesforce Service Lead
role at
dentsuOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.
Main responsibilities:
Provide support in Pre-sales tasks for assigned accounts:
Solution design, estimation, planning, and assumptions.Share with the service team the client's vision, goals, and expectations.When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.Manage service progress to ensure deadlines, scope, and budget are met.Facilitate change requests to ensure all parties are informed about schedule and budget impacts.Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.Alert operations management about potential deviations.Supervise all incoming and outgoing service documentation.Lead the resolution of problems arising from service evolution.Pursue customer satisfaction regarding the service.Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.Responsible for sending customer satisfaction surveys regarding the service.Identify potential Up & Cross Selling opportunities for the account.Mandatory Skills:
At least 4 years of experience as a Salesforce Consultant or similar role.Experience working with Agile methodologies.Strong communication and presentation skillsIntermediate-High Level of English (reading, writing, listening and speaking)What do we offerPermanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Certifications plan. Improve your skills and get the official certificate from our main partners.Home Office. You decide and we support you.Flexible retribution (public transport ticket, Ticket restaurant, …).Health insurance.OMEGA in action. Our commitment to a better society is not just an intentionProfessional development:
Evolve, grow and get where you want to go.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating:
4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values:
#Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
Seniority level
Seniority level Not ApplicableEmployment type
Employment type OtherJob function
Job function OtherIndustries Advertising ServicesReferrals increase your chances of interviewing at dentsu by 2xGet notified about new Service Specialist jobs in
Barakaldo, Basque Country, Spain .Trapaga, Basque Country, Spain 11 hours agoBilbao, Basque Country, Spain 2 months agoRECEPCIONISTA AUXILIAR ADMINISTRATIVO/A - BILBAO
Bilbao, Basque Country, Spain 2 weeks agoBilbao, Basque Country, Spain 3 weeks agoBizkaia, Basque Country, Spain 2 weeks agoBizkaia, Basque Country, Spain 2 weeks agoBilbao, Basque Country, Spain 2 months agoBilbao, Basque Country, Spain 2 weeks agoBilbao, Basque Country, Spain 1 month agoFiscalista Business Tax Services (Bilbao)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr