Scope
Ensure a successful daily operation of the F&B; department of the respective unit(s), supervising and organising all food services - breakfast, lunch, dinner, snacks and quick meals according to company standards, raising quality expectations.
Responsabilities and areas of action
Coordinate the restaurant and bar team
- Provide clear guidance to team members, assigning work and instructing the team in the details of the work.
- Observe performance and encourage improvement, ensuring that productivity, efficiency and service standards are met.
- Maintain a safe working environment for co-workers and ensure compliance with all policies and procedures.
Ensure restaurant rooms preparation
- Supervise the mise-en-place, including the placement of linen, dishware and glasses, as well as the preparation of buffets for breakfast and other quick meal services.
- Plan and coordinate all room service activities to ensure efficient operation.
Ensure quality standards
- Visually inspect F&B; outlets and equipment for cleanliness and physical appearance.
- Coordinate events, in particular the organization of spaces and the coordination of suppliers. Assist clients during events in everything that may be necessary.
- Control beverage costs, food waste, product inventory, expenses and payroll to meet or exceed budget targets.
- Review trends in food services. Recommend and initiate changes to maximize goals and objectives.
Behavioral Competencies
Planning and Organization (Be Efficient) Dealing with complexity (Being Efficient) Leadership and People Development (Be Collaborative) Business Orientation (Be Efficient) Goal Orientation (Be Efficient) Adaptation to Transformation (Be Agile) Focus on the internal and external customer (Being Passionate) Innovation (Be Agile) Team-work (Be Collaborative) Problem Analysis and Solving (Be Efficient) Resilience (Be Agile) Rigor and Attention to Detail (Be Efficient) Proactivity (Be Efficient) Enviromental and social Consciousness (Be Conscious)
Technical Competencies
F&B; Operations Management Restaurant operations management Wine service Bar operations management F&B; Service Customer Service F&B; software (Micros) English