Camerfirma, founded in 2000 by the Spanish Chambers of Commerce, is one of the leading Spanish Certification Authorities and operates in the Iberian (Spain and Portugal) and Latin American market. Camerfirma is part of Tinexta Infocert, the largest Certificate Authority in Europe and a leading provider of trust-based business solutions for organizations and businesses. Tinexta Group offers innovative solutions for the digital transformation and growth of companies, professionals and institutions. Based in Italy and present in 10+ countries across Europe and Latin America with more than 2,500 employees, Tinexta is active in the strategic sectors of Digital Trust, Cyber Security and Business Innovation.
Main tasks
Developing and maintaining a portfolio of high-value clients.
Understanding the needs and requirements of clients.
Trying to build long-standing professional relationships with clients to create a mutually beneficial environment.
Ensuring that a company does not lose clients to competitors.
Proposing solutions to a client's problems and implementing them within reasonable timelines.
Ensuring the timely delivery of products and services to clients.
Acting as a channel of communication between clients and the employees of an organization.
Resolving customer complaints promptly to maintain trust.
Identifying high-value clients and developing strategies to build relationships with them.
Researching market trends and generating more sales.
Preparing and presenting regular reports to internal and external stakeholders.
Cross-Functional Collaboration: Collaboration with various internal teams, including marketing, product development, and customer support
Developing long-term strategies for client retention and making plans to implement them.
Professional experience of the ideal candidate
In depth knowledge of the ICT market, ideally showing a past experience in the Digital Trust one
Minimum 5 years experience in similar role
B2 english; italian welcomed B2 english; italian welcomed
Personal features of the ideal candidate
Attitude to work in a multicultural international environment
Excellent verbal communication, written communication, and presentation skills
Strong soft and negotiation skills
Natural resiliency to stress
Educational Background
Bachelor's degree in Telecommunications Engineering, or a degree in Business Administration and Management, Economics or similar.
Location
Madrid, Spain