Operations Manager, Last Mile Operations
About Amazon: At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations: Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.
We are seeking an Operations Manager to lead one of our Delivery Stations.
Key job responsibilities
* Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
* Managing day‑to‑day relationships with multiple Delivery Service Providers (DSPs)
* Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
* Presenting operational metrics regularly to the senior leadership team
* Problem‑solves for closing gaps between performance and goals
* Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
* Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
A day in the life
The Ops Manager leads an operation for +30k packages. Manages On‑The‑Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of 7 managers and +100 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.
About the team
Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost‑benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large‑scale operations.
Basic Qualifications
* Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
* Speak, write, and read fluently in Spanish
* 5+ years of employee and performance management experience
* 5+ years of operational experience
Preferred Qualifications
* 1+ years of performance metrics, process improvement or lean techniques experience
* 6+ years of people management experience
* Bachelor's degree or equivalent, or 6+ years of performance metrics, process improvement or lean techniques experience
* Master's degree or equivalent
* Lean‑Six Sigma Black Belt certification
Accommodation Request
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr